We work really hard to ensure orders are dispatched within two working days from the point of receiving payment.
We use Royal Mail first class, so orders are usually received one working day after dispatch. All orders are sent in protective envelopes to prevent damage in transit.
If for any reason you’re not totally chuffed with your order, please contact hello@bettieconfetti to discuss a refund.
We gladly accept returns within 14 days of delivery. If the item is damaged or incorrect, Bettie Confetti will cover the costs of return mail. If you’ve just changed your mind, then we might need to have a bit fo a chit chat about how we resolve the situation.
Cancellations & refunds
If you’d like to cancel your order before it’s been dispatched, just email us at firstname.lastname@example.org and we’ll get that sorted for you. Cancellations requested after the point of dispatch will not be processed.
We’re also happy to discuss refunds if your product is damaged or not as described when it reaches you. Contact us at email@example.com to discuss your refund.